Dispatcher Team

History and introduction of this field

Monicomp Ltd. deals with service activity from its establishment. Initially, the number of operators and incidental failures were not justify to employ a separate dispatcher. This work was done by the service administrator together with the service leader and the team leaders by turns. In 2004 the increased number of the equipments and service workers requires to hire a full time dispatcher and later, from 2005 realized, that we need to establish a small number of dispatcher team. Their work helped by the company mobile, the GPS tracker, which is installed in every car of the company and the business administration system - developed for our company's profile - which operates in our headquarter office. As a part of this system, the dispatcher profile let us to fix the income failure notices automatically - more or less, according to the possibilities - and then follow up, check and hold them. We can receive failure notices via telephone, fax or e-mail. Of course if we have contract with the partner company, this can regulate the method how they can report of the malfunction to our side. We record the failure notices on a computer and after that notify the competent operator of the field. The operator downloads the worksheet - prepared by the dispatchers - via GPRS, then complete, close and send it back to our office for further use. Besides this, the other task of the dispatchers is to follow up the unrepaired failures and postponed repairments.

Plans and development orientations As a result of the several years preparation work from the next year the team will expand and got new challenges. Now we develop -together with our partner- an on-line bank technology surveillance system. Our main tasks will be the 7x24 hour surveillance of the equipments, check their actions, register the failures and organize the repairment.