Computing Team

History and introduction of this field

The foundation of the computing team is almost the same as the establishment of Monicomp's service. At an early stage the team had only four persons, but after a few years - as the number of the performed tasks grew - already 45 service technicians work in the group. In 1996 - because of the increase of our customers demands and our wish to serve our clients better and efficiently - we developed an inner spare parts service, where we can repair monitors or complicated malformations which are not repairable on-site - by lab conditions. The activities of the team is covering the installation, maintenance and reparation of PC-based computers especially servers and their peripherials. The reparations - as far as possible - we try to fulfill at our customers' site, so that they do not need to surrender of their most important equipments. We can provide 7x24 hour availability within the whole territory of the country, in this way we can minimize the outage time of the machines - preferred the servers - operated by us. We are meeting a wide range of assorted computer, server, monitor and printer types at our partners' locations, therefore our service technicians get continuous qualifications and trainings to be able to repair every equipment on an adequate standards.

Plans and development orientations

Every member of the team is open to know and learn all the available new techniques or equipments, to repair our partners' facilities with highest professional knowledge at the earliest possible moment.



ATM Team

History and introduction of this field

In 1995 Monicomp Ltd. has begun its ATM service line with the reparation and maintenance of almost 200 pieces of ATMs - produced by IBM and NCR - for our client OTP Bank PLC.Since 1999 our client operates only NCR produced ATMs which increased 1700 pieces in 2007. In 2006 our main field of activities widen with installation, discharge, replacement, relocation of those ATMs and all the transactions of every other workings related with this. Our business line completed almost 50 ATM projects during its existence, beginning with small modifications in few equipments, through the conversion of 1400 cassettes, until the transformation of the spare parts for 612 ATMs.

Technical review of the equipments belongs to this field

The ATM (Automatic Teller Machine) is an electromechanical equipment which allows the card owner to withdraw cash securely from his/hers bank account - without to seek out a bank office - or have resort to other services - e.g. inquiry balance, money transfer or charge the balance of his/hers mobile account.

Plans and development orientations

At the moment we, Monicomp Ltd. are proceeding the installation of the KAL based ATM systems, which allows the cost effective handling of the different types for our client.



P.O.S. Team

History and introduction of this field

Our company deals with P.O.S. terminal operation since 1995, which involves the installation, regular maintenance and neccessary reparation within 4-8 hours, in 24 hours, from Monday until Saturday. The few hundred of terminals which we got at the beginning now expanded to near 25 thousand, therefore you can find them at almost every township, commercial units, restaurants, market chains (e.g. Tesco, Praktiker, Shell, etc.) as well as the branch offices of the OTP Bank. The wide variety of terminals helps to fulfill every demand of the receivers.Our offer contains simple desktop appliances, portable and GSM terminals as well as special products. Our biggest supplier is Sagem Monétel, which we have a continuous close relationship from the first. As a result of this relationship, now our company has the opportunity to produce the softwares of their newest generation terminals (which is able to accept EMV chip-card) and with this we can flexibly accomodate to our procurers' demands. Our biggest partner is the OTP Bank PLC. which - with its authorisation centre - ensures the banking background for the operation of the terminals.

Technical review of the equipments belongs to this field

At the present time we can find equipments from two different terminal families in the network of OTP. The oldest type is the EFT10 family's previous generation, which success is due to its compact set-up and failure tolerant development. The newest is the EFT30 family, which built to face with the challenges of our new age, therefore suitable for all the recent standards and trends.

Plans and development orientations

The generation changing is now still going on, our short term aim is: every installed terminal - which represents the newest techniques - can execute safety and fast chip-card acceptance.



Queue Team

History and introduction of this field

This is one of the youngest team in our service at the company, but its history still goes back until 1996. In this year we installed the first queue system and now we did that on 340 different locations and also repair and maintain them. From the beginning, most of the times we install the product of a Swedish branch, call NemoQ, but to flexibly fulfill the demads of our clients we continuously developed our own queue system. Initially we were not a separate goup, just a part of the bank technology team, but as the increased number of orders and equipments needs to generate a separate team. Until 2007 we installed 300 systems in Hungary and 40 more abroad from we have continuous orders. The systems which has been installed in the country we maintain biannually, if it is neccessary we can assure the repairments within 4 hours - inside Hungary, outside we have contractual partners to handle this task.

Technical review of the equipments belongs to this field
The parts of the queue system: Plans and development orientations

Additional development of our own queue system to be suitable for the incoming demands.



Dispatcher Team

History and introduction of this field

Monicomp Ltd. deals with service activity from its establishment. Initially, the number of operators and incidental failures were not justify to employ a separate dispatcher. This work was done by the service administrator together with the service leader and the team leaders by turns. In 2004 the increased number of the equipments and service workers requires to hire a full time dispatcher and later, from 2005 realized, that we need to establish a small number of dispatcher team. Their work helped by the company mobile, the GPS tracker, which is installed in every car of the company and the business administration system - developed for our company's profile - which operates in our headquarter office. As a part of this system, the dispatcher profile let us to fix the income failure notices automatically - more or less, according to the possibilities - and then follow up, check and hold them. We can receive failure notices via telephone, fax or e-mail. Of course if we have contract with the partner company, this can regulate the method how they can report of the malfunction to our side. We record the failure notices on a computer and after that notify the competent operator of the field. The operator downloads the worksheet - prepared by the dispatchers - via GPRS, then complete, close and send it back to our office for further use. Besides this, the other task of the dispatchers is to follow up the unrepaired failures and postponed repairments.

Plans and development orientations

As a result of the several years preparation work from the next year the team will expand and got new challenges. Now we develop -together with our partner- an on-line bank technology surveillance system. Our main tasks will be the 7x24 hour surveillance of the equipments, check their actions, register the failures and organize the repairment.



Substance and equipment management team

History and introduction of this field

From the establishment of our company in 1990 - because of the expansion of the activity ranges and formation of countryside head offices - the content and the amount of the stock has been change continuously, the area growth significantly. We refreshing the stock daily in our Budapest office and weekly in our branch offices at the countryside to provide corresponding assortment for our technicians and to help them to attend their tasks as soon as possible on highest standards. We have the appropriate stock to handle our computer and bank technology service entirely. Our service - begun with the ISO qualifications at 1999 - employs classified suppliers and subcontractors. They built partnerships with several multi-national companies due to the activity ranges. We make the documentation and observation of the stock with our own software - developed especially for the company - from the procuration until the accomplishment of the given task. The expanding service activity and the increase of the availability can cover with the adequate increasement of our stock.